How Can Merchants Manage Payment Notifications from Multiple Banks?

When a shop receives payments through multiple banks, relying on each merchant app's own audible alerts can become inconvenient, especially when some apps do not provide sound while running in the background. This page shares Connect Hub testing observations and an approach for using one phone with multiple merchant payment apps.

The Challenge of Using Multiple Merchant Banking Apps

Audible notification behavior differs by app

Connect Hub testing found that merchant payment apps behave differently when it comes to audible notifications while the app is not kept open on the screen.

Keeping apps open is impractical with multiple banks

If a merchant must keep a payment app open on screen in order to hear its alerts, using several banking apps at the same time becomes inconvenient and limits other uses of the phone.

More phones create more points to manage

Another approach is to dedicate a separate phone to each merchant payment app, but this increases equipment cost and creates more devices and connections that the merchant must monitor.

Audible Notification Observations from Connect Hub Testing

K SHOP

In Connect Hub testing, K SHOP continued to provide audible notifications when the app was not kept open on the screen.

Tung-Ngern

In Connect Hub testing, Tung-Ngern continued to provide audible notifications when the app was not kept open on the screen.

Merchant Pro

In Connect Hub testing, Merchant Pro continued to provide audible notifications when the app was not kept open on the screen.

Mae-Manee

In Connect Hub testing, Mae-Manee did not provide audible notifications in the same situation when the app was not kept open on the screen.

Krungsri Mung-Mee SHOP

In Connect Hub testing, Krungsri Mung-Mee SHOP did not provide audible notifications in the same situation when the app was not kept open on the screen.

Use One Phone with Up to Five Supported Merchant Apps

For merchants using multiple banks, Connect Hub Merchant Manager can work with up to five supported merchant payment apps at the same time on one phone without requiring each payment app to remain open on the screen continuously. This provides a more practical way to consolidate payment awareness from multiple supported apps on a single device.

Reduce the Need for Always-On Screens and Multiple Devices

When merchant payment apps do not need to remain open on screen continuously, shops can reduce unnecessary screen-on time and power use while also reducing the number of phones and connection points that need to be monitored for multi-bank payment notifications.

Merchants that receive payments through multiple banks may need to use more than one merchant payment app. One practical problem is that notification behavior differs between applications, particularly when it comes to audible alerts while an app is not kept open on the screen. In Connect Hub testing, K SHOP, Tung-Ngern, and Merchant Pro continued to provide audible notifications when the apps were not kept open in the foreground. Mae-Manee and Krungsri Mung-Mee SHOP did not provide audible notifications in the same situation when they were not kept open on screen. This difference can make multi-bank payment monitoring more complicated. If a merchant must keep each app open in order to hear an alert, the shop may end up using multiple phones or leaving screens on for long periods. Connect Hub Merchant Manager provides another approach for merchants who want to consolidate notifications from multiple supported merchant payment apps on a single phone. The system can work with up to five supported merchant payment apps at the same time without requiring each merchant app to remain open on the phone screen continuously.