Does the Phone Need to Be Near the QR Box?

With supported Connect Hub setups, the phone and QR Box do not need to be physically close or connected to the same Wi-Fi network. The important requirement is that the relevant devices have internet connectivity and are properly configured.

What Matters More Than the Distance Between the Phone and QR Box?

They Do Not Need to Be Next to Each Other

The phone can be located separately from the QR Box, so it does not have to remain at the counter simply for the audible alert system to operate.

They Do Not Need the Same Wi-Fi Network

With supported Connect Hub setups, the phone and QR Box can use different internet connections and do not need to be connected to the same Wi-Fi network.

Internet Connectivity Is Still Required

Physical distance is not the primary limitation, but the relevant devices need working connectivity for payment notifications to operate normally.

Place Each Device Where It Is Most Useful

The phone can be positioned where it is convenient to operate the banking application, while the QR Box can be placed where staff need to hear payment alerts.

Think About Connectivity Rather Than Physical Distance

In an actual installation, the phone and QR Box may be in different rooms, working areas, or internet networks. The important considerations are whether each device has suitable connectivity and whether each is positioned to support the merchant's workflow.

A common question from merchants using a QR Box with a phone is: “Does the phone have to stay close to the QR Box all the time?” For supported Connect Hub setups, the answer is no. The phone and QR Box do not need to be physically close to each other, and they do not need to be connected to the same Wi-Fi network for the audible notification setup to operate. What matters more than physical distance is connectivity. The relevant devices need a working internet connection and the system must be configured correctly. When a payment notification is received from a supported merchant banking application, Connect Hub Merchant Manager can use that notification information with the QR Box selected by the merchant. In practical terms, the merchant does not have to keep the phone next to the QR Box. For example, the phone may remain in a back-office area or wherever the owner normally uses it, while the QR Box can be placed at the service counter or another location where staff need to hear payment alerts. This also allows merchants to organize notification points around their actual workflow rather than positioning the phone according to the QR Box. In a business with several working areas, the phone can be kept where it is convenient to operate, while the QR Box can be positioned where the audible notification is most useful. However, not needing physical proximity does not mean that connectivity is unnecessary. If either the phone or QR Box loses its required internet connection, payment notification delivery may not operate normally. The quality and stability of each device's connection therefore remain important. For an actual installation, a more useful question is not, “How many meters can the phone be from the QR Box?” It is, “Does each device have suitable internet connectivity, and is each device positioned where it best supports the merchant's workflow?” Customer payments continue to go directly to the merchant's bank account. Connect Hub uses supported notification information to help the merchant recognize payment events and operate the configured notification system.